Yesterday evening I went over to the library to work on transcribing some of the interviews. There must be a better way to do this out there, because it was extremely time-consuming. I have only gotten three of the seven interviews transcribed, and it has been nearly a week since I conducted the tests! The difficulty is that it’s important to have what people say in response to each question as well as a meticulous record of their actions when trying to carry out the scenario (finding an article on the site, for example). However, I’m confident that when everything is transcribed it will be relatively simple to pull good information out of the spreadsheet to see where people had problems on the site, as well as the things that work.